Frequently Asked Questions

Booking is easy! Browse our inventory, select your event date and items, and submit your reservation request online. Once received, our scheduling coordinator will contact you to confirm availability, finalize details, and arrange pickup or delivery.

We recommend booking 2–4 weeks in advance for best availability, especially during peak seasons (spring, summer, and holidays). Popular items like foam parties, photo booths, and sleepover kits book quickly.

Yes. A deposit is required to secure your reservation. The remaining balance is due 10 days prior to pickup or delivery.

We accept major credit and debit cards. There is also a payment plan option.  Payment details will be provided during the booking confirmation process.

Yes! We offer pickup or delivery options.

  • Delivery fee: $125
  • Mileage: Includes up to 30 miles from Hanover Party & Event Rental Services, with an additional $1 per mile beyond that range

Our team will coordinate delivery and pickup times with you after booking.

Yes! Pickups are available for most items. Pickup and return times will be scheduled in advance by our coordinator to ensure smooth transitions between events.

Most rentals are one-day rentals, unless otherwise specified. Extended rental options may be available—just ask!

Normal wear and tear is expected. However, customers are responsible for damage caused by misuse, negligence, or failure to follow provided instructions. Repair or replacement costs may apply.

Absolutely. All rental items are thoroughly cleaned, sanitized, and inspected before and after every event to ensure safety and quality.

Setup and breakdown services are included with delivery for select items (such as tents, large equipment, and foam parties). Setup details will be clearly communicated at booking.

Weather happens! Some rentals are weather-dependent. If severe weather impacts your event, contact us as soon as possible to discuss rescheduling options.

Changes are subject to availability. Cancellations result in forfeiture of the deposit if not done timely. Please review your rental agreement for full details.

Yes! We proudly serve birthday parties, weddings, schools, churches, corporate events, community events, and more.

Safety is our top priority. Many rentals include safety instructions and equipment (such as goggles or barriers), and adult supervision is always required for children’s activities.

Yes! We offer event packages and add-on options to help you create a complete experience. Ask about bundling items like concessions, yard games, or photo booths.

You can reach us through our Contact Us page, and a member of our team will be happy to help!